We're here to help! Use our extensive collection of frequently asked questions (FAQs). Log in and click on Manage Cases to Email or contact our Customer Care Staff directly for any of your support needs. Give us a call at 800-401-5250.
Before you contact us, please read our popular how-to's.
What nameservers do I use when using your services?
If you are using Dotster Services like URL Forwarding, Email Forwarding, or DNS Management, please use the following nameservers:
If you have purchased Dotster Web Hosting, please use the following nameservers:
How do I retrieve a lost or forgotten account name or password?
If you have forgotten your password and would like to access our Forgotten Password program, please click here.
Before resetting your password, please be aware that:
- Only enter your account name OR your domain name - not both.
- The password reset email will be sent to the account owner email address.
- When you receive the password reset email, make sure to click the link OR copy and paste the entire link into your browser.
- Don't forward the password reset email as it will break the link.
How do I renew my domain(s)?
- Login to your account
- Click on the Manage Domains tab
- From the dropdown menu, choose "Renew these domains"
- Check the domains you'd like to renew
- Click "Manage Domains"
- In the shopping cart, select the number of years you would like to renew your domains
- Click the Continue button to proceed checking out.
What is DNS Management and what DNS Records can I create and manage?
DNS Management allows those running a web server to create and manage DNS records for their domain(s) using our nameservers. Using our web-based control panel, you may create and manage A, MX, NS, and CNAME records.
Alias Record: A unique Alias Record should be created for each physical host in your domain that you want to address using a DNS name; an example is mycomputer.myDotster. Enter a hostname (e.g. www.Dotster) for your computer and the IP address (e.g. 18.104.22.168) of a computer you want the name to point toward. Note: An Alias is the same as a BIND "A" Record. You may add multiple Aliases with the same hostname but different IP's to provide system redundancy if you have multiple computers providing the same services.
NS Record: A Nameserver Record specifies a host to act as a nameserver for a domain. When first logging into the DNS Management console our nameservers are set to act as the nameserver for your domain(s). The records for our nameservers appear in red in the Management Console. The hostname of a nameserver must be an Alias Record; do not use a CNAME.
MX Record: A Mailserver Record (MX) specifies a host to receive mail for your domain. The hostname of a mail server must be an Alias Record; do not use a CNAME.
CNAME Record: A CNAME Record creates an alias from one fully qualified domain name to another fully qualified domain name. For example, if you wish to have the address ftp.Dotster point to webserver.Dotster you may create the CNAME record ftp.Dotster to point to webserver.myDotster. CNAMEs allow you to refer to domain names without having to worry about the actual IP address.
How long does it take for my website to work after I update my nameservers?
It may take up to 72 hours for a domain to start working after updating nameservers.
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