Domain Renewals
It's Easy To Renew Your Domain
Have a domain name you want to keep? Dotster makes it easier than ever to renew your currently-registered domain names.
Automatic Renewal:
All new registrations are set for automatic renewal, unless you specify otherwise. This prevents your domain from accidentally expiring. If that happens, you can lose control of your website and email services you have with that domain. With automatic renewal, the new registration is billed to your credit card on file 20 days before your domain is set to expire. If that attempt fails (credit card information is no longer valid), another billing attempt takes place five days later. If your credit card information has changed, simply log in to your account and click "Update Credit Card Info".
If you want your name to auto-renew, but the auto-renew is turned off, log in to your account and go to the My Domains tab and follow the easy steps of managing your domains.
Step 1: Choose one or more domains that you would like to set to auto-renew by checking the boxes
Step 2: Select "Change the auto renew status of these domains" and click "Go"
Then click the "enable/disable auto-renewal" and click "update preferences." You can also use this area to turn auto renewal off.
To renew your domains, just log into your account and click on the 'My Domains' tab.
Then follow the easy steps of managing your domains by.
Step 1: Choose one or more domains that you would like to renew
Step 2: Select 'Renew these domains' and then click "Go"
- How do I renew my domains?
- Login to your account. Click "Renew Domains." Choose the domains you would like to renew and follow the directions.
- What happens if I don't renew my domains?
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There are several steps after your domain expires to safeguard you from losing any domains you want to keep.
- 60-days* before your domain(s) expire Dotster will send notices reminding you to renew them. The exact expiration date can be seen in your account.
- If the domain expires it may still be maintained in the registration database for a 5-day* grace period where it can be renewed at the normal renewal price. During this time all services such as hosting or email will not be active.
- After the grace period it will be deactivated and placed into a 30-day* Redemption Period (Note - Some domains may not make it to the redemption period if they are purchased by a third party. Be sure to renew your domains before they enter redemption status.)
- Once the Redemption Period has elapsed the domain may be registered by another party.
* - Number of days stated in domain expiration/redemption explaination are approximate.
- My domain is in "Redemption." What does that mean?
- Once a domain goes into the Redemption Period, it cannot be obtained by other parties. The domain owner however may still be able to redeem the domain for up to 30 days. If you would like to redeem your domain, please click the following link: Redeem Your Domain. The fee for reactivating a domain in the Redemption Period is $99.95 + the normal renewal fee. If the domain is not redeemed, the domain will either go into a 5-day delete cycle (at the end of which it will become available for anyone to register) or become available for purchase by third parties.
- What if I don't want to receive any more notices?
- If you don't want to get any more notices regarding certain domains you can remove them from the reminder list. However, as long as you have at least one domain that is set to expire within 60 days you will receive the weekly report. In your latest email notice check the domains you don't want to receive reminders about and click "cancel reminders." Those domains will no longer be included in any further reports except for one final deactivation notice on the day of expiration.
- My credit card is invalid. How do I update it?
- Login to your account and click the "update credit card information" link.
- What does DomainSync do?
- DomainSync is a new service that allows you to synchronize the expiration date of all your .com and .net domains making it easier to renew them all at once.
- There are errors in my account info. What do I do?
- Click the "Update Account Info" button. Login to your account. Update any incorrect fields in your account information and click "update." Note: If you are still getting more than one consolidated notice even though the account IDs are the same it may be because your account information is different. By making the account information the same you will get one notice.
- What does "auto renew" mean? How do I change it?
- As a security precaution all new registrations are set to auto-renew unless otherwise specified by the customer. This prevents domain names from accidentally expiring and you from losing control of your website, email services that you may have with that domain. The first auto-renew attempt is billed 20 days before the date of expiration.
If it does not go through the second attempt is billed 15 days before expiration. The auto renews are billed on the same credit card you used to register the domain. If you want the name to auto-renew, but the credit card information is no longer valid, login to your account and click "update credit card info."
If you want your name to auto-renew, but the auto renew is turned off, login to your account, select the domain(s) you want to modify. Click the "enable/disable auto-renewal." Click "update preferences." - My auto renew failed. What do I do?
- Most likely your auto-renewal failed because the credit card information is no longer valid. To resolve this problem you will need to update your credit card information. You may need to manually renew your domain if it is less than 15-days before expiration.
- I am still getting multiple renewal notices for the same account ID.
- This is probably because the name and contact information is different for each domain. To consolidate all of your domains into one notice be sure that your contact information is consistent for each domain. First login to your account. Then click on the "My domains" tab and you will see your domains listed. Next to each domain is a checkbox. Check the box for the domain(s) you wish to modify. If you want to do all of them that are on that page, scroll to the bottom and click select all. Below that, you'll see "Step 2. Select Which Management Option You Want to Perform." This is a dropdown menu, choose "Change Contact Information." Update the information to make it consistent with other notices you have gotten.
